FAQ

A: We are a direct factory supplier, which allows us to offer high-quality products at the most competitive prices in the market, saving you both time and money. Our professional customer service team speaks fluent English and is highly knowledgeable, ensuring the best support for your needs.

A:

1. During the warranty period: We will provide free replacement parts if needed. Our technicians also visit customers’ countries regularly to offer machine maintenance services.

2. After the warranty period: You can send your technicians to our factory, where our experienced staff will provide training on maintenance and operation.

A: For new customers, we offer trial orders so you can test the product’s quality and market performance before placing a larger order.

A: We will confirm the voltage and plug type with you prior to production to ensure the machines meet your specific requirements.

A: Yes, all of our products are customizable, including color, print, pattern, and logo placement, according to your specific needs.

A: Yes, our coin selector can accept different coins from various countries. Additionally, we can install a note-recognition device in the machine (usually included with the coin acceptor) to process paper money as well.

A: The lifetime of our products depends on maintenance. On average, with proper care and maintenance, our products typically last between 3 to 5 years.

A: Yes, we can assist with hotel reservations if you visit China. We can also arrange for airport or hotel pick-up if needed.

A: If a malfunction occurs, our technicians will provide a detailed solution with step-by-step instructions, including pictures. If any spare parts are damaged, we will replace them either free of charge or at a reasonable cost depending on the situation.

A: Delivery time depends on the port of destination. Generally, shipping by sea takes about one month, while air freight typically takes 3 to 7 working days.